Legal

Privacy Policy

Last Revised: February 2026

Your privacy is important to Pinnacle Focus ("Pinnacle Focus," "we," "us," or "our"). This Privacy Policy describes how Pinnacle Focus may collect, use, store, disclose, and process your personal information through your access to or use of Pinnacle Focus products and services, including those at thepinnaclefocus.com, related websites, and other offerings (collectively, the "Services"). By using these Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services.

Pinnacle Focus may change this Privacy Policy from time to time by posting changes at this URL. Your continued use of the Services following the posting of such changes will be deemed your acceptance of those changes.

Privacy Policy Applicability

This Privacy Policy applies when you access the Services or share information with Pinnacle Focus. By using the Services, you consent to this Privacy Policy, which may be updated by us at any time. If you do not consent to this Privacy Policy for any reason, please do not use the Services or share your information with us.

Please note that this Privacy Policy applies only to the Services, and not to any other third party website linked to or from it, or any third party website in which Pinnacle Focus content or functionality is embedded. We do not control the privacy policies or practices of others.

Information We Collect from You

In general, we receive and collect all information you provide via the Services, including through website input fields, phone, email, web chat, or in other such ways. This includes personal information that can identify or relates to you, including but not limited to:

• Contact, Profile and Account Information: your account and profile details, including first and last name, telephone number, postal address, job title, company, and email addresses
• Device Information: data from which your device can be identified, including device type, IP address and browser type
• Usage Data: data about your activity on and use of the Services, including product interaction, performance and other diagnostic data
• Location Information: coarse and precise location only to support certain location services or where you agree to region-specific services
• Other Information You Provide to Us: details such as the content of your communications with Pinnacle Focus, including interactions with our team and contacts through social media

You have the choice on what information to share and the services you want to engage. You can choose not to provide information to us, but in general some information about you is required in order for you to access certain functionality of the Services.

Information We Collect From Other Sources

We also may periodically obtain information about you from affiliated entities, partners, other users, other independent third-party sources, and other lawful sources and will add it to our database of information.

• Individuals and Other Users: we may collect data about you from other individuals and users of the Services, including if an individual or user has sent you an invite, shared content with you, or entered data about you on or to the Services
• Your Interaction with Third Parties: we may receive information about your interaction with advertisements on third party websites, including updated postal addresses and demographic information
• Your Employer: if you are accessing the Services on behalf of your employer, we may receive data about you from such employer in order to validate your identity or create or verify your account on the Services

We may use cookies, log files, web beacons, device identifiers, and similar tracking technologies, including those from third-party service providers, to automatically collect your preferences, performance data, and information about your web usage when you visit the Services.

How We Use Your Information

We process your personal information with your consent or as needed to provide you Services. We may also use your personal information to comply with legal obligations, operate our business, protect the vital interests of you, our customers, or the public, or for other legitimate interests of Pinnacle Focus as described in this Privacy Policy.

More specifically, we may use your personal information to:

• Optimize and improve the Services: We continually try to improve the Services based on the information and feedback we receive from you, including by optimizing content or for internal auditing or data analysis.
• Personalize the user experience: We may use your information to measure engagement with the Services, and to understand how you and our other users interact with and use the Services.
• Improve customer service: Your information helps us to more effectively develop the Services and respond to your support needs.
• Process transactions: We may use the information you provide about yourself to fulfill your requests. We do not share this information with outside parties except to the extent necessary to provide the Services.
• To send periodic communications: The contact information you provide will be used to send information and updates pertaining to the Services. It may also be used to respond to your inquiries or other requests. If you opt in to our mailing list, you may receive emails that include Pinnacle Focus news, updates, related offerings, and marketing material. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via the contact information below.

How We Share Your Information

We share your information with our partners, service providers, contractors, agents and third party vendors as needed to fulfill Services. Third-party vendors who provide products, services or functions on our behalf may include business analytics companies, customer service vendors, communications service vendors, marketing vendors, and security vendors.

Third-party vendors have access to and may collect personal information only as needed to perform their functions, may only use personal information consistent with this Privacy Policy and other appropriate confidentiality and security measures, and are not permitted to share or use the information for any other purpose.

We also may share your information:

• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, interests, or safety of our company or the Services, our customers, or others.
• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

How We Store and Secure Your Information

Personal information collected by Pinnacle Focus may be stored and processed in your region, in the United States, and in any other country where Pinnacle Focus or its affiliates, subsidiaries, or service providers operate facilities. Pinnacle Focus will retain your information as long as necessary for the purposes outlined in this Privacy Policy and for a commercially reasonable time thereafter for backup, archival, fraud prevention or detection or audit purposes, or as otherwise required by law.

Pinnacle Focus takes technological and organizational measures to protect your personal information against loss, theft, and unauthorized access, use, disclosure or modification, including:

• We transmit data over secured communication channels using TLS
• All personal information is stored encrypted by Pinnacle Focus and trusted third party providers
• All systems used to provide services are secured using industry best practices
• All Services usage is restricted on a per-user basis on the principle of least privilege

Pinnacle Focus complies with applicable data protection laws, including applicable security breach notification requirements.

Data Retention

We will retain your personal information for a period of time consistent with the original purpose of collection or as long as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements.

We determine the appropriate retention period for personal information on the basis of the amount, nature, and sensitivity of the personal information being processed, the potential risk of harm from unauthorized use or disclosure of the personal information, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements. After expiration of the applicable retention periods, your personal information will be deleted.

Accessing and Updating Your Information

To the extent provided by the law of your jurisdiction, you may (i) have the right to access certain personal information we maintain about you and request details about how we process it, (ii) request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes, (iii) request that we update or correct inaccuracies in that information, (iv) object to our use of your personal information, (v) ask us to block or delete your personal information from our database, and (vi) request to download the information you have shared on the Services.

You may make these requests and any other inquiries about this Privacy Policy by emailing James@ThePinnacleFocus.com.

Additional Privacy Information

Data Transfer

Our databases are currently located in the United States. Pinnacle Focus makes no claim that its Services are appropriate or lawful for use or access outside the United States. If you access the Services from outside the United States, you are consenting to the transfer of your personal information from your location to the United States.

Collection of Data from Children

The Services are not directed to children, and you may not use the Services or provide any personal information to Pinnacle Focus if you are under the age of 13 or if you are not old enough to consent to the processing of your personal information in your country.

Your California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the address below.

How to Contact Us

You can email us at James@ThePinnacleFocus.com or call us at 214-846-8602. Depending on where you are located, you may also have a right to complain to your local data protection regulator.